FAQ — Evolution Wellness Owensboro KY

Question 1

Do I have to be a primary care patient to join a membership?

Accepted Answer

No. You can join our membership programs even if you receive your primary care elsewhere. Non-primary care patients participate through our self-pay membership options.

Question 2

Why is the non-primary care membership more expensive?

Accepted Answer

Primary care members use their insurance for eligible office visits, allowing us to offer a lower monthly membership fee. Patients who are not established with our primary care practice are self-pay, so their membership includes visits without billing insurance.

Question 3

Can I use my insurance?

Accepted Answer

Yes, for eligible primary care services if we are in-network with your insurance. Hormone optimization, functional medicine services, aesthetics, IV therapy, and many specialty services are cash-pay.

Question 4

What insurance plans do you accept?

Accepted Answer

We accept most major commercial insurance plans, along with Medicare and Kentucky Medicaid. If you're unsure about your coverage, our team is happy to verify your benefits before your visit.

Question 5

What forms of payment do you accept?

Accepted Answer

We accept cash, credit/debit cards, HSA/FSA cards (for eligible services), and offer financing on select services.

Question 6

Is there a contract for memberships?

Accepted Answer

Memberships require a minimum six-month commitment and then continue month-to-month unless canceled.

Question 7

Can I cancel my membership?

Accepted Answer

Yes. After your initial commitment period, memberships may be canceled with a 30-day written notice.

Question 8

Do you offer family discounts?

Accepted Answer

Yes! Families receive a $10/month discount per person when multiple family members are enrolled in membership programs.

Question 9

Do you accept walk-ins?

Accepted Answer

Yes, for many wellness services including IV therapy and vitamin injections. Medical visits are based on provider availability.

Question 10

Do I have to be a patient for walk-in IVs or injections?

Accepted Answer

No. Anyone may utilize many of our wellness services. If you are not an established primary care patient, walk-in medical visits are cash-pay.

Question 11

What is your cancellation policy?

Accepted Answer

We ask for at least 24 hours' notice for cancellations. Missed appointments or late cancellations may be subject to a fee.

Question 12

What are your office hours?

Accepted Answer

Monday–Thursday: 9:00 AM–4:00 PM. Friday: 9:00 AM–12:00 PM.

Question 13

Do you offer telehealth?

Accepted Answer

Yes, for many follow-up visits when clinically appropriate.

Question 14

Can you be my primary care provider?

Accepted Answer

Absolutely. We provide comprehensive primary care for patients from birth through adulthood.

Question 15

Do you prescribe controlled medications?

Accepted Answer

When medically appropriate and in accordance with state and federal regulations.

Question 16

Do you refill medications after hours?

Accepted Answer

Routine prescription refills are processed during normal business hours. Please allow at least 48 business hours for refill requests.

Question 17

What makes Evolution Wellness different?

Accepted Answer

We combine traditional primary care with functional medicine, hormone optimization, metabolic health, nutrition, longevity medicine, and aesthetics to provide comprehensive, patient-centered care that focuses on finding and treating the root cause — not just managing symptoms.

Question 18

What is Evolve Her?

Accepted Answer

Evolve Her is our comprehensive women's wellness membership designed to optimize hormones, metabolism, longevity, and overall health through evidence-based functional medicine and primary care.

Question 19

Who is Evolve Her for?

Accepted Answer

Women of all ages — from early adulthood through menopause — who want proactive, personalized healthcare.

Question 20

What conditions do you commonly treat?

Accepted Answer

We commonly treat perimenopause, menopause, PCOS, PMS & PMDD, weight gain, insulin resistance, thyroid disorders, fatigue, hair loss, low libido, anxiety, depression, sleep problems, osteoporosis prevention, and cardiovascular risk reduction.

Question 21

Do you prescribe hormone replacement therapy?

Accepted Answer

Yes, when medically appropriate after a comprehensive evaluation and laboratory review.

Question 22

Do you use pellets?

Accepted Answer

No. We believe hormone therapy should be easily adjustable, allowing us to optimize treatment safely as your body changes.

Question 23

What hormones do you prescribe?

Accepted Answer

Depending on your individual needs, treatment may include progesterone, estradiol, testosterone, DHEA, and thyroid optimization.

Question 24

Is hormone therapy safe?

Accepted Answer

For appropriately selected patients, modern bioidentical hormone replacement therapy can be both safe and highly effective. Every treatment plan is individualized based on your medical history, symptoms, laboratory testing, and current evidence.

Question 25

Do you only treat menopause?

Accepted Answer

No. We care for women from young adulthood through every stage of life.

Question 26

Do you help with fertility?

Accepted Answer

Yes. We evaluate hormones, metabolic health, thyroid function, progesterone, nutrition, and other factors that may impact fertility.

Question 27

Will you prescribe birth control?

Accepted Answer

While we can discuss all options, our practice focuses on identifying and treating underlying causes whenever possible rather than simply masking symptoms.

Question 28

Do you perform annual wellness exams?

Accepted Answer

Yes.

Question 29

What is Evolve Him?

Accepted Answer

A comprehensive men's health program focused on optimizing hormones, metabolism, strength, sexual health, longevity, and disease prevention.

Question 30

Who should consider Evolve Him?

Accepted Answer

Any man experiencing fatigue, low testosterone, weight gain, decreased muscle mass, erectile dysfunction, poor recovery, brain fog, low libido, or poor sleep.

Question 31

Do you prescribe testosterone?

Accepted Answer

Yes, when medically appropriate after a thorough evaluation.

Question 32

What forms of testosterone do you use?

Accepted Answer

We primarily utilize compounded testosterone cream, with injections offered when clinically appropriate.

Question 33

Do you monitor labs?

Accepted Answer

Absolutely. Ongoing laboratory monitoring is essential for both safety and optimal outcomes.

Question 34

Do you treat erectile dysfunction?

Accepted Answer

Yes. We offer comprehensive evaluation and treatment, not just prescriptions.

Question 35

Do you evaluate thyroid and metabolic health?

Accepted Answer

Yes. Testosterone is only one piece of men's health.

Question 36

What is Evolve Kids?

Accepted Answer

A pediatric wellness membership focused on evidence-based primary care, preventive medicine, nutrition, and supporting healthy growth and development from birth through adolescence.

Question 37

What ages do you see?

Accepted Answer

We care for children from birth through age 18.

Question 38

Do you accept insurance?

Accepted Answer

Yes, for our primary care patients.

Question 39

What if my child doesn't have insurance?

Accepted Answer

We offer affordable self-pay pediatric memberships.

Question 40

Do you give vaccines?

Accepted Answer

We do not administer vaccines in our office. We are neither pro- nor anti-vaccine — we are pro-family and pro-parent choice. We respect every family's right to make informed decisions about their child's care without pressure or judgment. If you choose to vaccinate, we will coordinate a referral to your local health department or a partnering practice to ensure your child's immunization needs are met. Either way, we remain your child's primary care home.

Question 41

Do you perform sports physicals?

Accepted Answer

Yes.

Question 42

Do you treat sick visits?

Accepted Answer

Absolutely.

Question 43

Do you offer same-day appointments?

Accepted Answer

Whenever possible.

Question 44

Do you provide newborn care?

Accepted Answer

Yes.

Question 45

Do you discuss nutrition?

Accepted Answer

Yes. Nutrition, healthy lifestyle habits, sleep, and prevention are important parts of every visit.

Question 46

Do you prescribe GLP-1 medications?

Accepted Answer

Yes, when medically appropriate.

Question 47

Is weight loss only about calories?

Accepted Answer

No. Hormones, insulin resistance, muscle mass, sleep, stress, thyroid health, inflammation, and nutrition all influence weight.

Question 48

Will I lose muscle?

Accepted Answer

Our goal is the opposite. We prioritize preserving and building lean muscle while reducing body fat.

Question 49

Do you perform body composition analysis?

Accepted Answer

Yes. We utilize InBody body composition scans.

Question 50

What specialty testing do you offer?

Accepted Answer

We may recommend DUTCH hormone testing, GI-MAP stool analysis, genetic testing, micronutrient testing, food sensitivity testing (when appropriate), advanced cardiovascular markers, and comprehensive hormone panels.

Question 51

Will insurance cover specialty testing?

Accepted Answer

Most specialty laboratory testing is considered self-pay.

Question 52

Do I need an appointment for IV therapy?

Accepted Answer

We welcome walk-ins for IV therapy and wellness injections — no appointment needed. You can also call or text us at (270) 238-6468 to schedule ahead of time.

Question 53

What IVs do you offer?

Accepted Answer

We offer customized IV therapies for hydration, immunity, recovery, athletic performance, energy, beauty, weight loss support, longevity, hangover recovery, and cognitive support.

Question 54

Do you offer vitamin injections?

Accepted Answer

Yes. We offer a variety of wellness injections including B12, MICC/Lipo-B, Vitamin D (when appropriate), and other specialty wellness injections based on your needs. Walk-ins are welcome, or call or text (270) 238-6468 to book.

Question 55

What is functional medicine?

Accepted Answer

Functional medicine focuses on identifying and treating the root causes of disease rather than simply managing symptoms.

Question 56

How is functional medicine different from traditional medicine?

Accepted Answer

We spend more time understanding why symptoms developed and create individualized treatment plans using lifestyle, nutrition, laboratory testing, medications, and supplements when appropriate.

Question 57

What aesthetic services do you provide?

Accepted Answer

We offer neurotoxins (Botox®, Dysport®, Jeuveau®), dermal fillers, Sculptra®, VI Peels, dermaplaning, and medical-grade skincare consultations.

Question 58

Who performs injections?

Accepted Answer

All injectable treatments are performed by experienced, licensed medical professionals.

Question 59

How do I book an aesthetic appointment?

Accepted Answer

To book aesthetics, call or text us at (270) 238-6468. Every aesthetic treatment begins with a consultation to develop a personalized treatment plan.

Question 60

How do I book an appointment?

Accepted Answer

You can book by calling or texting us at (270) 238-6468 during office hours, or by submitting a New Patient Application online. Our team will reach out to schedule your first visit.

Question 61

How do I book aesthetics?

Accepted Answer

To book any aesthetic service — neurotoxins, fillers, peels, or dermaplaning — call or text (270) 238-6468. All aesthetic appointments begin with a brief consultation.

Question 62

Do I need an appointment for IV therapy or wellness injections?

Accepted Answer

No appointment needed — we accept walk-ins for IV therapy and wellness injections. You're also welcome to call or text (270) 238-6468 to schedule ahead of time.

Question 63

What are your office hours?

Accepted Answer

Monday–Thursday: 9:00 AM–4:00 PM. Friday: 9:00 AM–12:00 PM.

Question 64

Do you offer same-day appointments?

Accepted Answer

We do our best to accommodate same-day visits whenever provider availability allows. Call or text (270) 238-6468 to check availability.

Frequently Asked Questions

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